Refund Policy

Effective date: October 11, 2026

Every Korea Saju report is generated for you personally and delivered by email immediately after payment. Because of this, refunds are limited to the cases below.

When we refund in full

• Report not delivered. Your report has not arrived within 24 hours of payment, and we cannot deliver it after you contact us.
• Technical error. The report is empty, cut off, unreadable, or in a language you did not choose, and we cannot fix it within 3 days of your request.
• Duplicate charge. You were charged more than once for the same order.

When we fix it instead

• Typos in your birth details or email. Contact us within 7 days of purchase with the correct details. We will regenerate and resend your report once, free of charge.

When we cannot refund

• You disagree with or dislike the content of a report that was delivered correctly.
• You changed your mind after the report was delivered.

Right of withdrawal (EU/UK customers)

At checkout you request immediate delivery of digital content and acknowledge that you lose your right of withdrawal once delivery begins. This does not affect the cases above, where we refund or fix your order.

How to request

Email mykoreasaju@gmail.com with your order number and a short description of the problem. We reply within 3 business days. Approved refunds are processed by Lemon Squeezy, our Merchant of Record, to your original payment method.